Two-way messaging is a feature that allows you to continue communicating anonymously with an adviser after you've submitted a report. Here's a breakdown of how it works and why it's useful:
What Is Two-Way Messaging?
- Purpose: It enables ongoing, anonymous dialogue between you and an adviser.
- How It Works: When submitting your report, you can opt in to anonymous messaging. This generates a 16-character code that acts as your key to continue the conversation.
- Important: You must save this code securely. If lost, it cannot be recovered, in which case you will need to submit a new report to get a new code.
How Do I Use It?
You will be given instructions during the report submission process.
For a step-by-step guide, click the link provided in the original message.
Why Use Anonymous Messaging?
Support & Guidance: Ask questions or seek advice without revealing your identity.
Ongoing Dialogue: Share updates or follow-up information after your initial report.
Further Support: Explore options for additional help, especially if you later choose to disclose your identity.
Will I Have to Share Personal Info?
No. The system is designed to be completely anonymous.
You can choose to share identifying details only if you feel comfortable.
Response Time
You will typically receive a reply within 3 working days.
Note: This is not an emergency service. If you or someone else is in immediate danger, call 999.